The Canadian economy is ever changing, which means that small businesses are evolving as well. This year's small businesses are more tech savvy and independent than ever. From online solutions to outsourced payroll services, the following are some of the top trends that Canada's entrepreneurs are experiencing.
With the rise of technology, employees no longer have a reason to be in the office. This opens up hiring options for Canadian firms, including international candidates. While this introduces the need for foreign employment compliance, it also creates a more diverse and well-rounded work force.
Online Customer Service
Tech-driven small businesses are also able to streamline their customer service through online communication. This includes online chat bots and social media customer service techniques. This meets the customers where they are, moving it offline when necessary. While this introduces an extra element to digital training, it also makes the customer service process more user-friendly on both ends.
Some startups are no longer relying on more traditional venture capital solutions. Crowdfunding is becoming more popular for projects as well as entire businesses. This creates a community around a product or service, as well as a level of social responsibility.
While some small businesses are forced to take cash due to infrastructure limitations, artists and other entrepreneurs are able to make transactions via their mobile phones. Companies like Square make this easier since you can place an attachment right on your mobile device for customers to swipe their cards. This simply makes commerce more efficient and doesn't limit potential customers to those who just have cash.
Small business owners are busier than ever, meaning that they need to make certain parts of their jobs easier. This is why many Canadian firms are choosing to use outsourced payroll services. Many of these businesses will find that these services save them time and money during tax season especially. This is particularly true if they are hiring employees internationally.
Small Business Empowerment
Today's small businesses are empowered by a wide variety of resources. Outsourced payroll, mobile transactions, and streamlined customer service all make owning a business so much easier. This allows business owners to focus on their product or service more than the logistics. As Canada becomes a better place for small businesses, these trends will become more intuitive. The future is open for entrepreneurs, especially if they have the tools to empower them.